At Pama Hub, we strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Return Policy outlines the terms and conditions for returning products and receiving refunds.

1. Returns

1.1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • The return request must be made within [30] days of the purchase date.
  • The item must be accompanied by the original receipt or proof of purchase.

1.2. Non-Returnable Items

Certain items are exempt from being returned, including:

  • Gift cards
  • Downloadable software products
  • Items marked as “Final Sale” or “Non-Returnable”
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

2. Refunds

2.1. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10 business days].

2.2. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@pamahub.com.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@pamahub.com and send your item to: [Insert Physical Address].

4. Return Shipping

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Shipping Label: In some cases, we may provide a prepaid shipping label. If so, this will be communicated to you during the return process.
  • Shipping Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@pamahub.com with your order number and details of the product. We will arrange for a replacement or refund as necessary.

6. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

  • Email: info@pamahub.com
  • Phone: +971 54 592 6005
  • Address: Al Zeyad Mobile Phones LLC , Al Musalla Road, Deira ,Dubai

Thank you for shopping with Pama Hub. We appreciate your business and are committed to your satisfaction.